Privacy Policy
Last Updated: February 15, 2025
At qoliravexpen, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial analysis education services. We're committed to being transparent about our practices and giving you control over your data.
1 Information We Collect
We collect information in several ways to provide you with the best possible educational experience. This includes information you give us directly and information we gather automatically when you use our services.
Personal Information You Provide
- Name, email address, and phone number when you register for courses
- Educational background and professional experience for course placement
- Payment information processed through secure third-party providers
- Communication preferences and accessibility requirements
- Feedback and survey responses about our educational programs
Automatically Collected Information
When you visit our website or use our learning platform, we automatically collect certain technical information to improve your experience and understand how our services are used.
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited, time spent on content, and learning progress
- IP address and general location data (city and state level only)
- Cookies and similar tracking technologies for website functionality
2 How We Use Your Information
Your information helps us deliver quality financial education and continuously improve our services. We use your data responsibly and only for legitimate educational and business purposes.
- Providing access to courses, materials, and educational resources
- Personalizing your learning experience based on your progress and goals
- Communicating important updates about courses and schedules
- Processing payments and maintaining accurate enrollment records
- Analyzing usage patterns to improve our educational content and platform
- Responding to your questions and providing customer support
- Ensuring platform security and preventing unauthorized access
Important Note About Marketing
We will only send you promotional emails if you specifically opt in to receive them. You can unsubscribe at any time using the link provided in every marketing email.
3 Information Sharing and Disclosure
We don't sell your personal information to third parties. We only share your data in specific circumstances that support your educational experience or when required by law.
Service Providers
We work with trusted third-party companies to help deliver our services. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
- Payment processors for secure transaction handling
- Email service providers for course communications
- Learning management system providers for course delivery
- Analytics services to understand website performance
- Cloud storage providers for secure data hosting
Legal Requirements
We may disclose your information if required by Australian law, court order, or government request. This includes situations where disclosure is necessary to protect our rights, your safety, or the safety of others.
4 Your Privacy Rights
Under Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward manner.
Access Your Information
Request a copy of all personal information we hold about you, including how we collected it and how we use it.
Correct Your Information
Update or correct any inaccurate or incomplete personal information in your account or our records.
Delete Your Information
Request deletion of your personal information, subject to legal requirements and legitimate business needs.
Limit Processing
Restrict how we use your information in certain circumstances while maintaining essential account functions.
To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and verify your identity before processing any changes.
5 Data Security and Storage
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data both in transit and at rest.
- Industry-standard encryption for all data transmission
- Secure servers with regular security updates and monitoring
- Access controls limiting employee access to necessary information only
- Regular security audits and vulnerability assessments
- Secure backup systems with encryption at rest
- Two-factor authentication for sensitive account access
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Student records are maintained for seven years after course completion to provide transcripts and verify credentials. Marketing preferences and website analytics data are typically retained for three years.
International Data Transfers
Some of our service providers may process your data outside Australia. When this occurs, we ensure appropriate safeguards are in place through contractual agreements and adherence to recognized data protection frameworks.
6 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our website. You have control over these technologies through your browser settings.
Essential Cookies
These cookies are necessary for basic website functionality, including maintaining your login session and remembering your preferences. Disabling these cookies may affect your ability to use certain features.
Analytics Cookies
We use analytics cookies to understand how visitors use our website, which helps us improve our content and user experience. This information is aggregated and doesn't identify you personally.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impact website functionality. You can also opt out of analytics tracking through your account preferences.
7 Children's Privacy
Our financial education services are designed for adults and we don't knowingly collect personal information from children under 13. If we discover we've collected information from a child under 13, we'll delete it promptly.
For users between 13 and 18, we require parental consent before collecting any personal information. Parents can review, modify, or request deletion of their child's information by contacting us directly.
8 Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the revised terms.
9 Complaints and Disputes
If you have concerns about how we handle your personal information, we want to hear from you. Contact us first using the information below, and we'll work to resolve your concerns promptly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They provide free, independent advice about privacy rights and can investigate complaints about privacy breaches.
Privacy Contact Information
Privacy Officer
qoliravexpen Financial Education
41 Lambrigg St, Farrer ACT 2607, Australia
Email: privacy@qoliravexpen.com
Phone: +61 7 4753 0300
General Contact: contact@qoliravexpen.com
We typically respond to privacy inquiries within 5 business days and aim to resolve all concerns within 30 days.